Effective Date: 1 January 2026
GLOJAS Specialist Clinic (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website https://glojasspecialist.com/ or engage with our clinic services.
This Privacy Policy is prepared in accordance with applicable data protection laws and regulations in Indonesia, including Law No. 27 of 2022 on Personal Data Protection (UU PDP) and relevant implementing regulations.
We may collect and process the following categories of personal data:
Full name
Contact information (email address, phone number)
Identification details (where required for administrative or medical purposes)
Medical and health-related information provided during consultations or treatments
Appointment and enquiry details
Billing and payment information
Technical data such as IP address, browser type, device information, and pages visited
Your personal data may be collected when you:
Submit enquiry or appointment forms on our website
Contact us via phone, email, WhatsApp, or social media platforms
Visit our clinic for consultation or treatment
Subscribe to newsletters or marketing communications
Browse our website through cookies or analytics tools
We collect and process personal data for the following purposes:
To provide medical consultations, treatments, and healthcare services
To manage appointments and patient records
To respond to enquiries and customer service requests
To process payments, billing, and administrative matters
To improve our website, services, and overall user experience
To send appointment reminders, service updates, or relevant health information
To comply with applicable laws, regulations, and medical obligations in Indonesia
We process your personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract or medical service
Compliance with legal and regulatory obligations
Protection of vital interests related to healthcare services
We do not sell, trade, or rent your personal data to third parties. Personal data may be disclosed only when necessary to:
Licensed medical professionals and authorised clinic staff involved in your care
Third-party service providers (such as IT systems, hosting providers, or payment processors) under confidentiality obligations
Government authorities or regulators when required by law
We implement reasonable technical and organisational security measures to protect personal data against:
Unauthorised access
Accidental loss or destruction
Misuse, alteration, or disclosure
Access to personal data is restricted to authorised personnel only.
Personal data will be retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws, medical regulations, and professional standards in Indonesia.
In accordance with Indonesian Personal Data Protection Law (UU PDP), you have the right to:
Obtain information regarding the processing of your personal data
Access your personal data held by us
Request correction or updating of inaccurate personal data
Withdraw consent for personal data processing (subject to legal and medical obligations)
Request deletion or destruction of personal data in accordance with applicable laws
Submit complaints to the relevant authority if you believe your rights have been violated
Requests regarding your personal data may be submitted using the contact details below.
Our website may use cookies and similar technologies to:
Ensure proper website functionality
Analyse website traffic and user behaviour
Improve content and user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such external websites. Users are encouraged to review the privacy policies of those third-party sites.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices. Any updates will be published on this page with a revised effective date.
If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact:
GLOJAS Specialist Clinic
Website: https://glojasspecialist.com/
Email: [Insert Official Email]
Phone: [Insert Phone Number]
By accessing our website or using our services, you confirm that you have read, understood, and agreed to this Privacy Policy.
